Frequently Asked Questions
Everything you need to know about shopping at JACK&JONES.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also monitor your delivery status via the 'My Orders' section in your account.
What is your return policy?
We offer a 100-day return policy. Items must be returned in their original condition, unworn, and with all tags attached. You can use our online portal to generate a prepaid return label.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna in selected regions.
How do I find the right size?
Each product page features a detailed 'Size Guide' with measurements. We also offer a 'Fit Finder' tool that suggests the best size based on your height, weight, and preferred fit.
Do you offer international shipping?
Yes, we ship to over 20 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are your materials sustainable?
Through our 'A BETTER WORLD' initiative, we are committed to using more sustainable materials such as organic cotton and recycled polyester to reduce our environmental impact.